WAC PAPER: Plan – Patient Education and Service

WAC PAPER: Plan – Patient Education and Service

Olubunmi Salako

Methodist College

N450: Leadership and Management in Nursing

Professor Lucia Bobby

February 2021

Plan for WAC Paper

WAC Paper Plan


This section will cover a brief description of patient education and services and discuss the relationship between nursing and patient education. Also, examine the significance of patient education and services to patient care and satisfaction.

Patient Education and Services

Meanings and Explanation of Patient Education and Services

Discuss the meaning of patient education and patient services

Discuss the different types of patient education strategies that can trigger patient activation

· Various literature indicates that nurses can consider different strategies such as using technology, determining a patient’s learning style, and evaluating their strengths and weaknesses.

· Other techniques include stimulating a patient’s interests and involving family members in patient education (Yeh et al., 2018, p. 12).

Impact of Patient Education and Safety

Discuss the implications of patient education on the quality of care

· Patient education increases the quality of nursing care as well as patient satisfaction. Thus, it is a vital issue in the provision of healthcare services. It is also the most basic healthcare system issue and a significant healthcare professional duty (Keifi et al., 2016, p. 130)

· Patient education reduces the cost of healthcare, patient anxiety, and length of hospitalization. It also enhances patient satisfaction with the delivery of healthcare services. Patient education can improve service quality, reduce health complications, increase patients’ independence in day-to-day activities, and enhance patient participation in healthcare programs (Keifi et al., 2016, p. 131).

· When patients take part in their care, they can engage in interventions that increase their probability of positive outcomes, thereby impacting nurses’ role. Patients are informed about what to anticipate during a given procedure and throughout the entire recovery process (Gröndahl et al., 2019.

Evaluation of Relationship between Patient and Nurse

· In the case scenario, a good relationship between the attending nurse and J.B, 86 years old man, has had several admissions in the healthcare facility in the past six months following his mitral valve repair procedure.

· J.B, who has Type II diabetes, opens up about his situation and tells the nurse that he has not monitored his glucose levels after his wife’s death. He also describes to the nurse that he feels sad most of the time and has few friends in the community because most of them have died.

· However, the nurse in charge does not care about J.B’s concerns and instructs the attending nurse to give the patient discharge instructions to create new admissions space.

Patient Education and Nursing Competence

Competence is the primary standard for healthcare professionals in the provision of healthcare services

· Nursing education must enhance student’s cognitive, interpersonal, as well as psychomotor abilities.

· Competence also concerns healthcare practitioners’ healthcare knowledge and skills and healthcare capabilities to provide and influence quality health care.

· Nurses must also demonstrate a performance level that integrates knowledge, skills, abilities, critical thinking, abilities, and judgments (Salem et al., 2018, p. 06).

Compliance with healthcare standards is an essential driver of patient education

· The purpose of healthcare compliance is to enhance patient care. Patient care decisions founded on improver motives do not lead to the delivery of quality healthcare.

· Provision of quality patient care commences by conforming to healthcare standards.

· Patient education leads to significant changes in some aspects of burden, including burden in emotional well-being, social and family life, the burden of a relationship, and loss of self-control.

· Educational intervention is an effective reinforcer for healthcare providers to provide appropriate home care to patients and reduce their healthcare burden (Darwin John & Jacob, 2019, p. 82).

Health Care Policy

Health care policies play significant roles in addressing a person’s healthcare problems.

· Some of the leading public health success would not have been successful without promoting healthcare policy change

· The healthcare policy is crucial as it triggers a general plan of action to guide desired care outcomes. It is also a fundamental guideline for effective decision making

· Healthcare policies communicate to healthcare providers the desired health outcomes of a given organization.

· Policies such as Motor Vehicle safety and the Ten Great Public Health Achievement have reduced morbidity plus mortality rates (Pollack Porter et al., 2018, p. 12S).

Healthcare policies reduce inequalities among different groups

· Adopting social determinants of health and intersectional rhetorical frames can enhance health outcomes and reduce morbidity and mortality.

· Healthcare policy aims to inform care providers and patients

· Healthcare providers and policymakers’ perceptions can significantly advance or stymie health policy action, with far-reaching impacts on people’s lives based on morbidity and mortality metrics.

· Any missteps to take appropriate actions during a pandemic and other health crises can disproportionately affect the disadvantaged groups, exacerbating existing inequalities.

· Insight of social determinants of health framework is the conditions of day to day life.

Health Informatics and Patient Education

Health informatics plays a crucial role in creating awareness and enhancing health education

· Public health informatics involves the effective use of information technology to improve people’s health outcomes.

· Health informatics addresses the opportunity to use technology for the implementation of evidence-based practices to healthcare problems.

· Healthcare providers use health informatics to not only create but also share digital content. It bridges the gap between healthcare providers and communities.

· The objective of this bridging aims to identify, monitor, and improve various medical, environmental, and social factors affecting communities’ health.

Embracing health informatics can improve the quality of care and patient outcomes.

· Healthcare providers can use telemedicine to explain physician decisions

· Healthcare providers can use a spoken dialogue system to record clinical observations when conducting an endoscopic assessment. A triage based emergency medical services personal assistant support system can help in developing a triage based emergency medical service and personal digital assistant support systems among healthcare providers

· An emergency medical service personal digital assistant support system helps in covering pre-hospital emergency medical services.

· Electronic health records are another essential health informatics tool that provides healthcare coordination between care providers and patients.

Scientific Methods

· Using scientific methods can help determine effective patient education strategies.

· All human and social sciences can trace their origin in a discovery that holds that populations are predictable and have a possibility of occurrence.

· Researchers can quantify events in different populations and compare the results between people to derive scientific knowledge.

· Pandemics and healthcare complications, and methodological advancements can have different histories that only seem to be related in time (Morabia, 2020).

Ethical Standards and Competency Standards

· Ethical standards help in upholding healthcare standards. Adhering to ethical requirements amounts to providing effective nursing care and is an essential requirement of the nursing profession.

· Nurses are advocates and must strike a balance while providing patient care. They must observe the four ethical principles of autonomy, beneficence, non-maleficence, as well as justice.

· A patient’s autonomy can conflict with what a care provider considers the care healthcare guideline and suggestion (Elhami et al., 2017, p. 150).

Evaluation of Leadership and Management Skills Use and Responsibilities and Action Taken

· Based on the case scenario, it was evident that the nurse exhibited professionalism in how she dealt with the patient.

· The nurse cultivated a good relationship with the patient J.B, and through professional interrogation, she was able to reveal why J.B was not able to monitor his glucose.

· Leaders need to understand ethical and moral boundaries when interacting with clients; this goes hand-in-hand with exercising respect and showing honesty when getting information from clients.

· Leading is about expressing good morals and behaviors to the followers as these influence how the followers treat others within an organization(Elhami et al., 2017, p. 152). How the nurse interacted with this patient can also impact how the other nurses interact and treat other patients.


Give an overall precipitate in a few paragraphs on the nurse’s management and leadership capabilities in dealing with the presented scenario. Such a summary gives what is covered in the scenario and its application in real life.


Darwin John, B., & Jacob, S. (2019). Impact of an educational intervention on care burden among the caregivers of patients undergoing hemodialysis. International Journal of Nursing Research, 5(3), 81-85. https://doi.org/10.31690/ijnr/86

Elhami, S., Saberi, K., & Ban, M. (2017). The challenges of implementation of professional ethics standards in clinical care from the viewpoint of nursing students and nurses. World Family Medicine Journal/Middle East Journal of Family Medicine, 15(9), 149-153. https://doi.org/10.5742/mewfm.2017.93117

Gröndahl, W., Muurinen, H., Katajisto, J., Suhonen, R., & Leino-Kilpi, H. (2019). Perceived quality of nursing care and patient education: A cross-sectional study of hospitalised surgical patients in Finland. BMJ Open, 9(4), e023108. https://doi.org/10.1136/bmjopen-2018-023108

Keifi, S., Shahriari, M., Baghersad, Z., Sheibani-Tehrani, D., & Rejalian, F. (2016). Effects of patient education program on the quality of nursing care and inpatient satisfaction in surgical wards of selected hospitals in Isfahan, Iran. Hospital Practices and Research, 1(4), 129-134. https://doi.org/10.21859/hpr-0104129

Morabia, A. (2020). Pandemics and the development of scientific methods in the history of epidemiology. Colombia Medica. https://doi.org/10.25100/cm.v51i3.4564

Pollack Porter, K. M., Rutkow, L., & McGinty, E. E. (2018). The importance of policy change for addressing public health problems. Public Health Reports, 133(1_suppl), 9S-14S. https://doi.org/10.1177/0033354918788880

Salem, O. A., Aboshaiqah, A. E., Mubaraki, M. A., & Pandaan, I. N. (2018). Competency based nursing curriculum: Establishing the standards for nursing competencies in higher education. OALib, 05(11), 1-8. https://doi.org/10.4236/oalib.1104952

Yeh, M., Wu, S., & Tung, T. (2018). The relation between patient education, patient empowerment and patient satisfaction: A cross-sectional-comparison study. Applied Nursing Research, 39, 11-17. https://doi.org/10.1016/j.apnr.2017.10.008

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